Returns & Exchanges
At Cross Stitch, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log into your account portal or use our guest return link to select the items you wish to send back and receive a return authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing